We currently provide FREE UK wide shipping and delivery should take between 2-5 business days. Orders to US and Canada have a flat rate charge of £14.99 and should be delivered within 5-8 business days - we are working hard to reduce these rates for our international customers.
Refund & Returns Policy
How to request a refund under our 30 day Money-Back Guarantee policy:
Contact our customer service team at email@example.com and provide details of your order and the reason for requesting a refund.
Our team will provide you with the return address as well as a unique return number.
Ensure the unique return number is also on the parcel, otherwise we will not know you have returned the item(s).
As the customer, you are responsible for the cost of return postage to our warehouse.
If you purchased more than one bottle you must return all unopened bottles.
If you purchased a single bottle of Atlas Total Support, you do not need to return the empty bottle.
- Simply contact our customer service team and ask to claim our guarantee.
- You’ll be asked for some basic information about your experience before we process your refund, such as why you were not happy with the product.
If you purchased multiple bottles:
- Returning after using a single bottle, an example:
- You purchased 3 bottles of a Atlas Total Support and used 1 bottle.
- You return 2 unopened bottles.
- Once received at our warehouse, we will issue a refund for all 3 bottles
- Returning after using more than one bottle, an example:
- You purchased 6 bottles of Atlas Total Support and used 2 bottles.
- You return 4 unopened bottles.
- Once received at our warehouse we will issue a refund for 5 bottles - 4 unopened bottles and 1 of the 2 opened bottles.
*We will only ever refund a maximum of 1 opened bottle unless there is a defect and the product was received damaged and unsealed*
- You must report unsealed bottles within 7 days of receiving the product to request a refund.
- Contact our team immediately at firstname.lastname@example.org
- Refunds are issued via the original form of payment and can take anywhere between 5-10 working days depending on the payment method.
- Refunds will only be processed once our warehouse has received the returned product.
- You can not claim this guarantee more than once.