Shipping and Returns
Shipping
We currently provide FREE UK wide shipping and delivery should take between 2-5 business days. Orders to Canada and the United States have a flat rate charge of £14.99 and £16.99 respectively and should be delivered within 6-9 business days - we are working hard to reduce these rates for our international customers.
Refund & Returns Policy**
How to request a refund under our 30 day Money-Back Guarantee policy for one-time purchase orders of Atlas Total Support and/or Grassfed Whey Isolate:
Contact our customer service team at customersupport@atavistsupplements.com and provide details of your order and the reason for requesting a refund.
Our team will provide you with the return address as well as a unique return number.
Ensure the unique return number is also on the parcel, otherwise we will not know you have returned the item(s).
As the customer, you are responsible for the cost of return postage to our warehouse.
If you purchased more than one bottle you must return all unopened bottles.
If you purchased a single bottle of Atlas Total Support or purchased a single pack of Grassfed Whey Isolate, you do not need to return the empty bottle or pack.
- Simply contact our customer service team and ask to claim our guarantee.
- You’ll be asked for some basic information about your experience before we process your refund, such as why you were not happy with the product.
If you purchased multiple bottles or packs:
- Returning after using a single bottle or pack, an example:
- You purchased 3 bottles of a Atlas Total Support and used 1 bottle.
- You return 2 unopened bottles.
- Once received at our warehouse, we will issue a refund for all 3 bottles
- Returning after using more than one bottle or pack, an example:
- You purchased 6 bottles of Atlas Total Support and used 2 bottles.
- You return 4 unopened bottles.
- Once received at our warehouse we will issue a refund for 5 bottles - 4 unopened bottles and 1 of the 2 opened bottles.
*We will only ever refund a maximum of 1 opened bottle or pack unless there is a defect and the product was received damaged and unsealed
- You must report unsealed bottles or packs within 7 days of receiving the product to request a refund.
- Contact our team immediately at customersupport@atavistsupplements.com
- Refunds are issued via the original form of payment and can take anywhere between 5-10 working days depending on the payment method.
- Refunds will only be processed once our warehouse has received the returned product.
- You cannot claim this guarantee more than once.
**NOT VALID FOR BLACK FRIDAY OFFERS OR SUBSCRIPTIONS